Terms and Conditions

Shipping

Orders within Australia

Delivery is via Express Post and takes approximately 3-5 working days.

Postage for parcels up to 0.5 kilos - AUD$7.50

Postage for parcels up to3 kilos - AUD$10.50

Postage for parcels up to 5 kilos - AUD$25.00

Orders to New Zealand

Delivery is via Registered International Post and takes approximately 5-10 working days.

Postage for parcels under 0.5 kilos - AUD$25.00

Postage for parcels under 2 kilos - AUD$35.00

Postage for parcels under 5 kilos - AUD$55.00

All prices are in Australian dollars.

International orders:

For all other International customers, your parcel will be sent via Registered International Post and takes approximately 5-10 working days.

Postage for parcels under 0.5 kilos - AUD $20.00

Postage for parcels under 2 kilos - AUD$65.00

Postage for parcels under 5 kilos - AUD$90.00

All prices are in Australian dollars.

Returns policy

We would like you to be 100% satisfied and therefore our aim is to make each and every KU SHU SHU item a work of perfection: however on occasion, faults do occur or an item just doesn’t fit.

In either event please return it to us within 14 days of purchase.

If the garment is faulty we will exchange or refund the item.

Should the item not fit, we will we exchange the item for another size, providing the item is returned with all tags and is unworn, unwashed and devoid of soiling.

We do not exchange or refund sale items and we cannot exchange knickers due to hygiene reasons, therefore please select sizes carefully when purchasing your knickers. Please refer to our sizing guide to help select your size. We will exchange knickers if they have a genuine fault.

Refunds will be made via the payment method you have used to pay for the items in the first place. Refunds exclude delivery charges; accept in the case of the wrong garment being sent to you or the garment having been deemed faulty. Redelivery charges apply in the case of a size exchange. To help us with your refund or exchange, please be sure to complete the exchange form that is provided with each delivery. Please also state your reason for return or requesting refund clearly on the form.

Still have further questions on our returns or exchanges policy? Please contact us

Taxes & Pricing

All prices shown are in AUD$ and include 10% GST.

Prices do not include regional import duties or taxes, which are the responsibility of the buyer.

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